FAQ

How do I make a purchase? Select the product you want, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout. Do you have a physical store? No. We sell exclusively online to offer better prices and a wider variety of products. Do you ship to my country? Yes. We ship to most Spanish-speaking countries, as well as Spain and the United States. Shipping options will appear at checkout based on your address. How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics. What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On compatible devices, you can also use Apple Pay or Google Pay. Can I pay in cash or upon delivery? Currently, we do not. All payments are made online using the methods mentioned above. Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need updates, contact us immediately at ypanbiz@gmail.com. Once dispatched, modifications are no longer possible. Where do the products come from? We work with logistics centers in the USA, Europe, and Asia. We ship from the most efficient warehouse based on your location and item availability. I only received part of my order; is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes. What is the exchange and return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging. What should I do if my delivery is delayed? Check your order status using the tracking code. If more than 12 business days have passed, contact us at ypanbiz@gmail.com for assistance. I still need help Our team is ready to assist. Email us at ypanbiz@gmail.com with your order number and the buyer's full name.